Hi Ant,
My name is Barbara Anne. I hope you are well
I have just purchased a new R20 and am absolutely delighted - my dream of owning a Romahome has a last come true! We were shown around the R20 by the dealer yesterday morning and then drove home. As you can imagine, there was a lot of information. The chappie was very nice and explained to us the way to unlock the back door but we didn't actually try it ourselves.
Once home, we tried to open the back door from the outside trying to remember the instructions about the turning of the key. We couldn't manage it and so climbed over into the back from the front and opened it from the inside. All well till we locked it up again. Now the key slot is in a different position (was vertical but is now horizontal). We can't get the key fully in and can't open it from the inside either now.
Working on the assumption that we are of average intelligence (only the occasional senior moment) and that the lock mechanism isn't going to be like trying to get into the Bank of England, we have concluded that this should be something fairly simple. Are we correct in our assumption or are the Romahome Police going to come and remove our new van because we are complete incompetents?
Many thanks in advance for your sage views on this matter
Barbara Anne
My name is Barbara Anne. I hope you are well

I have just purchased a new R20 and am absolutely delighted - my dream of owning a Romahome has a last come true! We were shown around the R20 by the dealer yesterday morning and then drove home. As you can imagine, there was a lot of information. The chappie was very nice and explained to us the way to unlock the back door but we didn't actually try it ourselves.
Once home, we tried to open the back door from the outside trying to remember the instructions about the turning of the key. We couldn't manage it and so climbed over into the back from the front and opened it from the inside. All well till we locked it up again. Now the key slot is in a different position (was vertical but is now horizontal). We can't get the key fully in and can't open it from the inside either now.
Working on the assumption that we are of average intelligence (only the occasional senior moment) and that the lock mechanism isn't going to be like trying to get into the Bank of England, we have concluded that this should be something fairly simple. Are we correct in our assumption or are the Romahome Police going to come and remove our new van because we are complete incompetents?
Many thanks in advance for your sage views on this matter

Barbara Anne
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